Replacement Phone Policy
Understand what to do if your government phone is lost, stolen, or damaged. Learn about warranties, replacement fees, and immediate actions to take.
Phone Lost or Stolen?
You must report it immediately to your service provider to suspend service. This prevents unauthorized calls (which deplete your minutes) and potential misuse.
Manufacturer Warranty
Defective DeviceIf your phone stops working due to a technical glitch (screen failure, battery issue) within the first 12 months, you are typically eligible for a FREE replacement.
- Hardware defects
- Software crashes
- Charging port failure
Lost / Stolen / Damaged
User ResponsibilityIf you drop the phone, crack the screen, or lose it, the government does not pay for a replacement. You will likely have to pay a deductible or replacement fee.
- Cracked screens
- Water damage
- Theft or loss
Estimated Replacement Fees
Fees vary by provider and device model. Values below are estimates based on standard policies.
| Provider | Warranty (Defect) | Lost/Stolen Fee |
|---|---|---|
| Assurance Wireless | Free | $20 - $50 (Device Dependant) |
| SafeLink Wireless | Free | ~$40 Replacement Fee |
| Q Link Wireless | Free | $25 - $75 Deductible |
| Access Wireless | Free | Market Rate for Refurbished |
*Prices subject to change. Contact your specific provider for the most current fee schedule.